Razer is one of the best known names in the gaming segment. The company offers a wide catalog of laptops, desktop PCs, peripherals and accessories for gamers.

The company offers gaming headphones that seek to achieve the most immersive experience possible. These types of headphones usually offer multichannel sound to be aware of everything that happens during the matches.

Razer headphones users can connect, make tweaks and update them through the Synapse tool. However, it seems that for a while now many Razer headphones users have been facing multiple audio issues related to Synapse.

Razer Synapse THX spatial audio effects not working

According to reports, Razer audio products have been dealing with multiple issues for several weeks (or even months).

For instance, the most recurring issue is related to the Razer THX spatial audio system which is not working correctly for many.

In some cases, THX spatial audio effects simply become unavailable to Razer headset users.

In other cases, Synapse stops detecting the THX Spatial audio license purchased by the user.

Hi! I have my Kraken Tournament edition headset for almost two years. Recently, my PC had been redone so I had to redownload Synapse and THX Spatial. I did activate my code before and it was working well…

Razer audio products causing sound delay

In addition to headphones, Razer also offers sound cards among its audio products. These seek to offer an enhanced surround audio experience in whatever type of headphones you use.

That said, reports indicate that both Razer headphones and sound cards are causing audio delay in certain usage scenarios (such as when using Discord).

Hello there, I have this weird problem with my Razer Blackshark V2 headsets or with Razer USB Sound Card. Whenever I’m using Discord the voice chat audio is delayed, cuts off or speeds up. It’s hard to describe, but I see my friend’s icon lights up when he is saying something, but one of the following things happens:

Echo through the Razer headphones microphone

Also, Razer Synapse is not correctly recognizing settings made by players, which causes issues such as a noticeable microphone echo during games.

Unbalanced or uneven volume after a Razer Synapse update

There are reports of unbalanced or uneven volume between both sides of the Razer headphones after a Synapse update.

I have Razer blackshark v2. I am using it with sound card. It had an issue that left ear cup sound was lesser than right earcup. But it was rectified after firmware update. But now after every synapse update its firmware upgrade is lost. And again I need to install the firmware update. Is anyone else facing this issue? Source

Some suggest reports that the audio issues have been around for months, and may have started since the Razer Synapse v3.6.0415.040812 update.

But, some more recent reports indicate that the audio issues are still present, even though a more recent Razer Synapse update (v3.7.731.72516) is available.

There is no official acknowledgment of the audio issue from the Razer team yet. However, there is a workaround for users facing the unbalanced or uneven volume bug:

We will update this story as new developments emerge.

Featured Image: Razer on Twitter

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