PUBG (PlayerUnknown’s Battlegrounds) is one of the most popular battle-royale games out there. It is one of the biggest rivals of other greats of the genre such as Fortnite in terms of the active player base.
The game is available on both mobile devices (Android/iOS) and Windows computers. However, it seems that the Windows version has been having an annoying issue for a while now.
According to multiple reports, there is a bug that causes the PUBG basic training section to get stuck on a black screen for some players (1, 2, 3, 4).
Black screen glitch on PUBG basic training
The reported issue is that when players try to enter a basic training match on PUBG, all they get is a black screen that doesn’t allow them to enjoy the game.
When the bug occurs, the image is affected, but the game is running in the background. That is, players can move and execute actions, since the sounds around them are heard. But, they can’t see anything.
I want to play the game, but the game is forcing me to go through the tutorial. The issue is that, whenever I load into the basic training, the screen is just black. My control icons are there, audio is fine, I can seem to move around, but the screen is just black. Tried resetting the game and no luck. Source
A potential workaround
Having said the above, there is a potential workaround that could help resolve the issue. It consists of making sure you have the Media Feature Pack installed on Windows. First, you should do the following:
After checking the above, if you don’t have the Media Feature Pack installed, you can install it using the process shown below:
At the moment, there doesn’t seem to be any official acknowledgment from the developers about the black screen glitch in PUGB. Once there are updates about it, the new information will be added to this article.
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