New updates are being added at the bottom of this story…….
Original story (published on January 11, 2022) follows:
Procreate is one of the most popular apps for digital illustration among iPad device users. The large number of options it offers made it a favorite of many professionals.
But, in the last few hours, its users are experiencing a frustrating freezing or crashing issue that is directly interfering with their work.
More specifically, the crashing issue in Procreate app reportedly occurs when the users try to use layers. Also, it seems everything started from the arrival of the most recent update of the app (1, 2, 3, 4).
Procreate app freezing or crashing when opening layers
According to multiple reports, users are unable to use layers since the most recent update, as it causes a freezing or crashing glitch that does not allow them to continue their work.
In addition to the above, the issue is so severe that it is reportedly not enough to close the app. After freezing or crashing in the app, users are forced to restart their iPad.
so this only just happened today but while I was drawing I went to tap on the layers icon and it wouldn’t open and I couldn’t do anything except close the app. when I opened it again and went back to the painting every other option was working just fine albeit a bit slower than usual but every time the layers option would freeze everything. Source
Hello, I’m fairly new to procreate and my procreate just updated and it worked normally for a while and then as I went to change the layer the app would freeze and I would have to close it and reopen it and the layers just kept crashing when trying to open the layers. I checked my other works and the layers just freeze, but switching from brush to eraser works fine. Source
Procreate team already aware, fix in works
Fortunately, the Procreate team is already aware of the constant freezing or crashing issue in their app. This is confirmed by the same company in response to some reports.
But, at the moment, there is no information on an estimated arrival date for a fix. Then, users will have to wait a little longer to receive updates on this.
In the meantime, when new developments related to the matter arise, we will update this article with the relevant information to keep you informed.
Update 1 (January 12, 2022)
10:09 am (IST): Procreate is now rolling out a new 5.2.4 patch that fixes the layer freezing issue. So, after installing it, users won’t encounter any freezing or crashing issues with the app when opening layers.
Update 2 (January 13, 2022)
11:30 am (IST): It appears that many users are still facing the freezing issue even after installing the latest update that’s available for the app.
Update 3 (June 8, 2022)
11:51 am (IST): Procreate support on Twitter has informed users that their app does not support the iOS beta versions.
And users will likely experience bugs and crashes if they are using the app on the iOS 16 beta. In this case, the only solution is to revert back from beta.
Moreover, they have also provided an explanation for why they don’t provide any patch on the beta version.
– If you’re using the iOS16 beta, you’ll likely experience crashes and bugs. The “fix” is to revert from the beta to the current iOS version 😊 (Source)
Update 4 (November 28, 2022)
01:14 pm (IST): Several users are now reporting (1, 2, 3, 4, 5) that Procreate app is freezing or lagging for them on iPad Pro when they try to open Color Panel.
Luckily, the support team has acknowledged this issue and said that they are working to resolve it. Moreover, they’ve also suggested a potential workaround to fix it.
Update 5 (December 21, 2022)
12:09 pm (IST): Some Procreate users are now reporting (1, 2) that the app is crashing for them after v5.3 update. Luckily, the support team has acknowledged the issue and they are currently investigating it
Moreover, they have suggested a workaround that might help you resolve this problem. You can check it out below.
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