For years, Google’s Pixel lineup are known for their stock Android experience, with the Mountain View-based tech giant including some useful features that are used by many.
That being said, a few years ago, the company added the Call Screen feature that allows Google Assistant to answer the call on your behalf with Assistant notifying the other person that the call is being screened.
Users will then see a live transcription of whatever the other person is saying, which is really useful in many situations and especially for those with disabilities.
Now, Pixel users are reporting that the Call Screen feature is not showing a live transcript of the caller’s response whenever they use the feature. Many say that the issue surfaced after the December update.
Pixel owners said they tried clearing the Phone and Google Assistant app data but it is still broken. With the majority of reports coming from Pixel 6 and Pixel 6 Pro owners, it is still unclear if previous Pixel devices are affected.
Thankfully, a Gold Product Expert has commented on the live transcript not showing on Pixel issue and said that they have escalated it to the Google Phone app team.
The Gold Product Expert also said that the engineers are working on fixing the bug and will patch it in a future version of the app, most probably the next update. However, there is no clear ETA on when it will be resolved.
In the meantime, those who want to see live transcripts on their Pixel devices will have to wait indefinitely or might have to switch apps. When they do, we will let you know so stay tuned.
Note: We have more such stories in our dedicated Google Section so be sure to follow them as well.
Featured image source: Google Blog
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