Philips Hue, the content-based atmospheric lighting system, has compatibility issues with Arris routers.
However, this problem is not new. The related reports are from many months ago. But, to this day, the company has not yet developed an effective solution to Philips Hue users.
The issue with the Philips Hue sync box and Hue Bridge
For its configuration, the Philips Hue system requires devices such as the Philips HDMI Sync Box and the Philips Hue Bridge, in addition to the LED lights themselves.
But, users who have Arris routers at home are having issues that do not allow the correct operation of Hue due to an incompatibility/connectivity issue with the Philips Hue Bridge (1, 2, 3, 4).
The Hue Bridge lets you connect and control the Hub lights and compatible accessories. So, if a router does not support the bridge, the whole system will not be functional.
I know other people have had this problem too. Can you all tell me what routers/modem brands you have so I know the right one to test?
My setup. Arris router/modem with a tplink mesh. Hue sync and bridge are on the mesh. Source
An issue present for two years
It should be noted that the first reports related to this problem emerged are from two years ago. To a report from January, the company confirmed that it was aware of the compatibility issue.
But, the reports about this bug never stopped. To a report this month, the company gave exactly the same response that it had given in January.
Therefore, it is not known when the expected fix will arrive, or if it will arrive at some point. If there is any new development in this regard, we will update this article, so stay tuned.
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