New updates are being added at the bottom of this story…….
Original story (published on December 20, 2021) follows:
Oculus is a popular VR content and gaming platform that offers both hardware and software. Games and apps can be downloaded through the Oculus Store.
But, in recent days, many Oculus users have been reporting multiple problems related to installing software on their devices/headsets.
It seems that there is an error with the Oculus Store that prevents completing purchases, downloading or installing games, due to the process getting stuck (1, 2, 3, 4, 5, 6).
Reported issues while downloading or installing games through Oculus Store
Multiple reports from users of these devices agree on the same thing. It appears randomly when they try to do some process related to downloading a game.
Basically, when the user of an Oculus device tries to download or update a game from the Store, it gets stuck. Then, the system does not allow downloading anything else because that download is active.
This could be solved with a download prioritization system. But, the system does not include any similar option.
Oculus is aware, there is a potential workaround
On December 15, the Oculus team confirmed that they were aware of the issue. The next day, the company reportedly solved the problem through an update.
But, the reports of affected users continued to arrive days later. So, in a more recent reply (December 20), Oculus confirmed that they are still working on solving the bug.
However, if you have this problem, there is a potential workaround that you can try. Basically, you should find the app ‘com.oculus.ocms’ and clear its data:
It goes without saying, if there are new developments related to this matter, we will update this article. So, stay tuned with us to keep you informed.
Update 01 (December 21)
IST 12:55 pm: Some of the affected users now report that the issue with downloading apps has now been fixed for them following a patch to the Oculus client.
Update 02 (December 22)
IST 05:30 pm: For those who are still having this issue, Oculus support suggests trying factory reset after activating Cloud Backup.
Update 03 (April 06)
05:50 pm (IST): Many users are still facing issues (1, 2, 3, 4) where they are unable to download games.
Moreover, the company still recommends users to factory reset their devices. However, this does not resolve the issue for some.
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